Productivity Destruction: Meetings
How destruction works in terms of productivity
Concentration plays a significant role in an engineer's productivity. We have too many different tasks and events that we need to remember and think about - and this takes its toll, as our brain tends to become overloaded and tired.
Let's look at examples of the most common distractions during an engineer's work (we won't talk about TikTok or Reels, as we're only considering work-related matters). There aren't that many, but this doesn't prevent them from being critical regarding productivity. Setting aside the code review process, which needs to be done as often and quickly as possible, we're left with only communication with other people, namely: Messages in messengers (Slack) and everyone's favorite meetings.
What happens when we get distracted by such things?
There is a common misconception about how interruptions affect our productivity. We often assume that after a short meeting or responding to a Slack message, we almost instantly return to our previous level of productivity (as shown by the red dotted line on the graph). However, reality looks completely different.
In fact, after each interruption of the work process (blue line), it takes significant time to return to the original level of productivity. The brain needs to re-immerse itself in the context of the task, restore the train of thought, and achieve a state of deep concentration. This process can take from 15 to 30 minutes even after a brief distraction.
An even more serious problem arises with frequent interruptions throughout the day. As shown in the lower graph, when we're just beginning to restore productivity after one meeting, the next interruption occurs. As a result, we spend the entire day trying to gain momentum but never reach the optimal level of productivity. We find ourselves in a constant state of "almost productivity," never achieving the flow state necessary for solving complex engineering problems.
You don't need most of the meetings
If this seems shocking to you, it means your productivity is at a low level. Meetings and synchronous communication in general are extremely inefficient ways to communicate + they destroy your productivity, as we saw in the graph above.
If you want to increase your productivity, you need to change your attitude towards meetings and synchronous communication.
What can be done about this?
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Abandon Daily Standup meetings in favor of asynchronous reports in Slack. You can use a chatbot for this that will ask your team every day what they were working on yesterday, what they will be doing today if there are any blockers, and whether they're on track to complete tasks on time. This will be quite sufficient to monitor team progress and solve problems that arise during work.
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Forget about messages like "Got a minute? Let's call." - Write a message to the person with your problem or questions; if you need to show something, record a video and send it. You can even allow yourself to record a voice message if it's much easier for you (though I don't recommend this). After that, the person will read your message when they have time and answer when they have time as well. This will reduce the number of distractions significantly. It's important to mention here that Slack is also an extremely inefficient way to communicate, but that's a different topic that we'll cover in another article.
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Analyze your list of meetings/ceremonies and try to remove those that the team can do without; try to replace them with asynchronous communication.
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You should have two to three meeting-free days per week. This is the law.
Meetings are nonbillable time
What is billable time?
Billable hours are those that earn you and your business money; any time spent on something directly for your clients, and that they are therefore directly paying for, is billable. Those things might include:
- Meetings with clients
- Emailing and liaising with clients
- Planning projects with/for clients
- Working on clients projects
So if a client(business) asks for it or you are doing something for them, it is billable time.
What is non-billable time?
Non-billable hours are ones that you are not doing directly for a client. Of course, you are working to make and keep the clients happy, but not everything is directly for them. These might be things like:
- Internal meetings
- Emailing and liaising with your team or within your company about company matters
- Admin work for your company
- Writing proposals to try and get new clients
Sometimes it is a little harder to tell what time is billable and non-billable, but if you ask whether the work you are doing is directly for a client, that usually tells you the answer. If you are a consultant working on streamlining a process for a client, that is billable, but if you are streamlining one of your company's processes, that is not.